> Returns, Refunds Cancellation Policy

Standard Return and Cancellation Policy

There are a few important things to keep in mind when returning / cancelling a product you purchased online from Good Printz:

All printed merchandise if not noted otherwise is being custom made, created upon your order, fresh just for you. 

When your order status reads: Payment Accepted or Backordered you can cancel your order for a full refund.

When status of your order says: Processing in progress it means that your order is being printed / prepared for shipping. Still you can cancel it but you will be charged 15% of restocking fee of a merchandise price. 

When you receive status Shipped or you have already received your order:  

  • You have 14 calendar days to return an item from the date you received it, 15% restocking fee will be deducted from your return. 
  • Only items that have been purchased directly from Good Printz, either online or at Good Printz ground store location can be returned. Good Printz products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all accessories and components that were included when you received it.

There are some items, however, that are ineligible for return or cancellation, including:

  • Custom ordered items modified from its original features and attributes 
  • Custom finish items
  • Good Printz Gift Cards, Vouchers and Certificates

How to Return An Item

Ship your item back to Good Printz

Buyer is responsible for return shipping cost unless received item is wrong or damaged upon receiving. Customer must fully inspect purchased item upon receiving against any damages, defects and / or missing items and accessories. More details about shipping service and procedures can be found on SHIPPING AND DELIVERY page. To return an item sign in to your online Good Printz account with your user id / email and password. After you sign in, you will see ORDER HISTORY tab. Locate the order and click DETAILS link. On the next page, select the item you would like to return and click MAKE AN RMA SLIP link. If possible please provide short explanation for return that could help us improve our service or products. Next, verify the item you’re returning. Once you have verified your return details, print your return label and any required hazmat labels. Attach your labels to the same panel of your return box. If you’re shipping multiple boxes, print labels for each box. We recommend using the original packaging. You can choose shipping service provider for your return. Shipping insurance is not mandatory but recommended. 

Bring your item to Good Printz ground store location near you.

You can always return the item to any U.S. Good Printz retail store. Good Printz specialist will assist you with your return. Your refund will be processed at that time. To locate Good Printz store in your area, please refer to the OUR STORES link on the bottom of the main page.

Refunds

Once we receive your item we will inspect your item against damages and or missing accessories, parts. Your refund will be initiated immediately following the inspection no later then 24 hours after receiving an item. If you canceled unshipped item, and you were billed for it, we initiate your refund within 24 hours after you submit your cancelation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 
  • Products purchased from Good Printz online using a Good Printz Store Gift Card will be refunded to you as Good Printz Store Gift Card by email or mail.

Wrong size, model, options exchange.

If you have ordered graphic printed apparel and size, model or options you chosen doesn't fit you well you can send it back and you'll receive a Good Printz gift card for future purchases. Gift card will be issued for sum of returned merchandise amount minus 10% restocking fee.   

Exchange an item

If you purchased your item from Good Printz in the U.S., you can take it to any Good Printz Retail Store for an exchange if item is exchange eligible. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check exchange eligibility and in-stock availability by calling Good Printz Store or by viewing the product on GoodPrintz.com to see if the item is available for pick up locally. Personalized items, custom-configured and finished items may not be eligible for exchange.

Items ordered online from Good Printz that arrived damaged or are incorrect can be returned to any U.S. Good Printz Retail Store, or by contacting Customer Service at 1-201-294-9045